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Frequently Asked Questions

Find answers to the most commonly asked questions. Whether you’re looking for quick solutions or detailed explanations, our frequently asked questions section has the information you need to guide you through.

Our Combo plans combine voice, SMS, and data solutions tailored to the needs of professionals. They offer maximum flexibility, allowing your teams to stay connected at all times, whether locally or internationally.

The M2M solution enables your connected devices to communicate with each other via the mobile network. This is ideal for remote management of your equipment, such as IoT sensors, ensuring secure and real-time data transmission.
We offer international roaming plans that guarantee uninterrupted connectivity for your teams, with competitive rates for calls, SMS, and data in several partner countries.
Fiber optic provides an ultra-fast and stable connection, ideal for businesses requiring high and consistent bandwidth, while the 4G/5G modem offers a flexible and mobile solution for fast internet connections without complex physical installations.
Dedicated Internet is an exclusive connection for your business, offering guaranteed bandwidth and high availability. It’s ideal for businesses with high performance, security, and service continuity needs.
We provide various interconnection solutions such as leased lines, private networks (MPLS VPN), and interconnection solutions for fast and secure communications between your different sites.
Our solutions include advanced security features with firewalls, intelligent routers for optimized traffic management, and managed services with proactive monitoring and real-time alerting.

You can opt for our advanced security solutions such as:

Security Advanced: Continuous monitoring to protect your data, users, and infrastructure with proactive alerts.

Security Premium: Includes all the features of Security Advanced, plus additional layers of protection for maximum peace of mind.

Mobility Security: Secure access to WiFi services hosted in our datacenter, ensuring safe and reliable connectivity for mobile users.

Yes, with our Intelligent router solution, you benefit from automatic application routing optimization, automatic failover, and load balancing for better user performance across all your sites.

We provide a payment solution through our platform Mixx by Yas that allows immediate and secure transactions, with clear and traceable reports in real time. It is a convenient solution for payroll and bill payments, accessible 24/7.

Our online payment button allows your customers to securely pay for their purchases. With our secure API, you can easily integrate this feature into your e-commerce site and benefit from simplified transaction management.
Yes, we offer mobile or data packages specifically designed for small and medium enterprises (PRO & SMEs), including mobile, internet, and connectivity solutions, as well as tailored financial services to facilitate their growth and optimize their productivity.
For large enterprises and governmental organizations, we provide comprehensive connectivity solutions (fiber optic, Intelligent router, VPN), advanced security services, and customized data and payment management solutions.
Yes, we have specific offers for WHOLESALE players, ensuring reliable interconnection, high-level infrastructure solutions, and dedicated customer service for optimal management of their connectivity and network needs.
You can contact us through our online form, by phone, or visit one of our agencies. Our team will be happy to provide you with a personalized quote and detailed information tailored to your specific needs.
Yes, our technical support is available 24/7 to assist our business clients. We also offer managed services with proactive monitoring to prevent and quickly resolve any network incidents.
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Pack available for France

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Pack available for Central & East Africa (DRC, Burundi, Somalia, Uganda)

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Pack available for UK fixed, Germany, Ireland, Norway, Turkey

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Pack available for SA, Mozambique, Angola, Botswana

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Pack available for Zambia, Malawi, Zimbabwe

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Pack available for Ghana and Nigeria

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Pack available for Ivory coast, Cameroon, Senegal

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Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

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Pack available for Egypt

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Pack available for India, China, Hong Kong, USA, Canada

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Pack available for Kenya, Rwanda, Ethiopia, Sudan

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Terms & Conditions

  1. Agreement: You agree to purchase a device from Honora Tanzania (YAS) through a daily
    subscription fee (Daily Fee) over a set period (Duration).
  2.  Daily Fee:
     – The Daily Fee is fixed for the Duration.
     – It covers device repayment and a YAS data bundle.
    – You must self-subscribe daily via Mixx By Yas.
    – Failure to pay allows YAS to deduct the fee from your Mixx By Yas account.
    – Failure to pay will result in device lock.
  3.  Definitions:
    – “Device” means the mobile phone.
    – “Daily Fee” means the daily payment.
    – “Duration” means the repayment period.
    – “Mixx By Yas” is the payment account.
    – “YAS” is Honora Tanzania.
  4.  Payment:
    – Initial payment is required via Mixx By Yas.
    – Daily repayments are made through Mixx By Yas.
    – You can prepay the remaining device cost at any time.
  5.  Default:
    – Failure to pay the Daily Fee is a default.
    – Default results in device lock and immediate payment of the outstanding balance.
    – Defaulting can also result in debt collection by engaging a debt collector company
    where your personal information will be shared for recovery.
    – Porting your phone number to another network before full payment is default.
  6.  Device Ownership: YAS owns the device until full payment.
  7.  Non-Portability: You cannot port the device’s number until full payment.
  8.  Liability: You are responsible for any damages caused while the device is in your
    possession.
  9.  Governing Law: Tanzanian law applies.
  10.  Dispute Resolution: Disputes will be resolved in Tanzanian courts.
  11.  Information: Honora Tanzania can share your information with Mixx By Yas and debt
    collectors in case of default for recovering process.
  12.  Device lock: Honora Tanzania can lock the device in case of nonpayment.
  13.  Amendments: Honora Tanzania can change these terms.
  14.  Acceptance: By signing, you agree to these terms.

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